Physician Access2018-12-07T01:04:53+00:00


24 Hour Physician Access

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MyTelemedicine Service

At, our goal is simple. We believe that doctors seeing patients online and by phone is the only way to help make healthcare work. Patients are struggling to get access to care when they need it most, and healthcare systems are eager to find ways to bring modern solutions to the equation. Every day, more people in need of simple care are being forced to go without treatment or seek care settings like the ER and urgent care clinics that are not appropriate settings for their needs. MyTelemedicine gives the member direct access to a physician 24/7/365 to treat common acute ailments. The consultation can take place by phone call or video* call, and may include discussing symptoms, treatment options and prescriptions. MyTelemedicine consultations are a supplement for non-emergency treatment and visits to a primary care physician. And best of all, MyTelemedicine helps make healthcare affordable.

Benefits of Telemedicine

•Access to Physicians for your immediate family, even when traveling away from home.

•Treat common ailments such as colds and flu, sinus infections, allergies, bronchitis, etc.

•Consult with a physician by telephone or video* call.

•Request a doctor to call back within 2 hours or schedule a specific time for a visit.

•For short-term prescription refills.

•When appropriate, the doctor may prescribe a medication for you to pick up at your selected local pharmacy.


Information Consultations (General Medical Advice)

If you have a medical question that only a physician can answer or you just need a second opinion, we offer the convenience of on-demand access to physicians for general advice and recommendations regarding a range of routine medical conditions.

Diagnostic Consultation

For in-depth consultations, including prescription requests or refills, we offer anytime access to physicians over the phone. All you have to do is schedule an appointment online or by phone. Our user-friendly member dashboard gives you all the tools you need to schedule an appointment in minutes. Members are required to complete a comprehensive medical history questionnaire prior to participating in a diagnostic consultation. The questionnaire, similar to the information provided during an initial physician visit, becomes a permanent part of the member’s electronic health records and is available to be updated by the member at any time. Prior to every diagnostic medical consultation, the automated system will ask the member if there are any changes or updates to the medical history on file.

Diagnostic Consultation (Video)

Live video consultations are the most effective way to diagnose and treat illnesses from a distance. That’s why MyTelemedicine has made them an integral part of our service. Our platform combines high quality video, advanced audio and HIPAA secure data transmission to effectively simulate in-person consultations. Telemedicine is not available in Arkansas. Video consults are not available in Arkansas, Iowa, Louisiana and Texas. Only video consults are available in Idaho.

Listed below are some common acute ailments
that can be diagnosed by our physicians

•Allergies Urinary Tract Infection •Acne Rashes •Asthma Acid Reflux •Constipation Hemorrhoids •Diabetes High Blood Pressure •Nausea Sinus Conditions •Sore Throat Fever •Headache Vomiting •Cold & Flu Poison Ivy •Pink Eye Sunburn •Strep Throat Bug Bites •Ear Infection •Stomach Virus

Electronic Health Records

Our Electronic Health Record system is a powerful, HIPAA compliant feature that centralizes and simplifies your healthcare management. Before consulting with a physician, a member’s EHR must be updated. The information submitted in each member’s portal is secure and confidential. All updates are uploaded in real-time and applied to member’s account, ready to be viewed by our team of care coordinators and providers.
In each consultation, the doctor’s notes (including diagnosis, treatments and prescriptions) will be recorded and saved to our HIPAA secure environment. This record can be shared with your primary care physician, ensuring proper documentation, transferability and continuity of care. You will have complete access to detailed records of every consultation in your secure member portal.

Prescription Policy

MyTelemedicine does not guarantee that a prescription will be written. MyTelemedicine does not prescribe DEA controlled substances, lifestyle drugs and certain other drugs which may be harmful because of their potential for abuse. MyTelemedicine physicians reserve the right to deny care for potential misuse of services, and will refer patients to their primary care physician or appropriate level of care when indicated.

How It Works

1. Click the Login button to access the program website, then click the link for this benefit or the benefit of your choice.

2. Fill out your medical profile by logging into your member portal or by speaking with one of our friendly care coordinators.

3. Dependents and their medical profiles can be added through the member portal. Any dependent over the age of 18 will be required to manage their own profile.

4. Consults may be requested by logging into your member portal and following the links, or by calling the toll-free number provided and a licensed physician will call back within 2 hours.

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